Post by account_disabled on Feb 18, 2024 3:56:28 GMT
Canyon Bikes does this quite clearly: 7. Set clear expectations When consumers experience a negative user experience, they do not hesitate to share it. For example, this tweet from a dissatisfied customer illustrates it quite well: Screenshot of a cell phone Automatically generated description Naturally, it is understandable that you may not have the resources to attend to the chat 24/7, but mentioning when you will connect again or inviting them to send an email as we mentioned in the previous point avoids the frustration of a customer who starts a chat and does not get no response from you. Another option is to use automated responses when you don't have agents available to respond.
For example, the Linio Argentina chat invites us to contact you by phone or email when they cannot answer the query: Screenshot of a cell phone Automatically generated description 8. Optimize for mobile Studies like this one from Customer Phone Number List Statista indicate that about half of web traffic comes from mobile phones . In fact, it has been around 50% since the first quarter of 2015 and has remained there until the first quarter of 2020. Although it is true that mobile traffic is higher in the B2C sector, regardless of the industry, optimizing your website for mobile browsing is essential and this naturally includes web chat.
Fuente With mobile chat, new challenges arise such as screen size and distraction. On a computer, the chat usually occupies only part of the screen, but on the small mobile screen it has to capture all the user's attention. This forces you to think about the concision of the chat and short answers . Additionally, when selecting chat programs, look for features that make the experience easier for your customers, such as: Ability to chat, share files and browse simultaneously Resume a chat in case of connection problems or phone calls that interrupt it Send a notification when the customer receives a message from you 9.
For example, the Linio Argentina chat invites us to contact you by phone or email when they cannot answer the query: Screenshot of a cell phone Automatically generated description 8. Optimize for mobile Studies like this one from Customer Phone Number List Statista indicate that about half of web traffic comes from mobile phones . In fact, it has been around 50% since the first quarter of 2015 and has remained there until the first quarter of 2020. Although it is true that mobile traffic is higher in the B2C sector, regardless of the industry, optimizing your website for mobile browsing is essential and this naturally includes web chat.
Fuente With mobile chat, new challenges arise such as screen size and distraction. On a computer, the chat usually occupies only part of the screen, but on the small mobile screen it has to capture all the user's attention. This forces you to think about the concision of the chat and short answers . Additionally, when selecting chat programs, look for features that make the experience easier for your customers, such as: Ability to chat, share files and browse simultaneously Resume a chat in case of connection problems or phone calls that interrupt it Send a notification when the customer receives a message from you 9.
